If you’re not happy, we’re not happy. That’s why Speechpad offers a 100% money-back guarantee. If you’re not completely satisfied with our service, we want to hear from you. We’ll do everything we can to make you happy, and if we can’t, we’ll refund your money.
Submit a re-review request and one of our top transcriptionists will go back through your file and address any issues. If after the re-review you’re still not satisfied, we’ll refund your money in full.
Email support@speechpad.com with your concerns. An admin will get back to you within 24 hours, often sooner.
Your file gets assigned to one of our top transcriptionists for a thorough review. Once accepted, we’ll give you a deadline. We aim to resolve re-review requests within 24 hours.
If a re-review is not what you need, or you’re unsatisfied for any reason, email support@speechpad.com. An admin will respond within 24 hours. Your satisfaction is the standard we hold ourselves to, and we’ll do what it takes to meet it.
Yes. Transcription, captions, and translation are all covered. If anything falls short of Speechpad’s standards, email support@speechpad.com and we’ll take it from there.