We Always Put Our Customers First – Here’s How

Satisfaction Guaranteed

At Speechpad, we know you are counting on us to deliver quality products on time. While we work hard to guarantee your satisfaction and exceed your expectations, there are times when things don’t always go as planned. This can sometimes happen when a service relies on an all human workforce. Because we want to make you more than happy, every single time, we have multiple levels of quality assurance checks, resulting in our superior customer satisfaction.

What Happens When Your Transcript Is Delivered?

Whenever a transcript is completed and delivered to you, a feedback link will appear along with it. Using this link, you can rate your transcript on a scale of one to five. We’re very proud to say that over the past year, the majority of our transcripts are rated at a four or five! But what happens when we get lower ratings?

• We will fix the transcript
• We will offer a full refund of your money
• We look internally to see what went wrong and correct the issue
• We educate our team to ensure that it never happens again

Our main goal is to do it right the first time, every time

If, however, there is something left to be desired, we will immediately correct the situation to the best of our ability. Our support staff is available 24 hours a day, 7 days a week via email, Facebook, Twitter or by phone. We’re here for you and are always happy to hear from our customers!

Thanks for being a part of the Speechpad family.